Five-year limited warranty on electrical, heater and cabinetry.
One-year limited warranty on control unit.
THIS UNIT IS MEANT FOR INDOOR USE ONLY. WARRANTY IS VOIDED IF SAUNAGEN INFRARED SAUNA IS PLACED IN AN OUTDOOR ENVIRONMENT.
Limited warranty on SaunaGen Infrared Sauna replacement part . SaunaGen warrants its products to be free of defects in material and workmanship. Parts, which become defective within the warranty period, will be repaired except for damage due to negligence, abuse, misuse, misapplication, unauthorized modifications, improper installation, or normal wear and tear.
SaunaGen will not be responsible for labor incurred by its authorized service agents per pre-established takes in removing, inspecting and reinstalling the warranty parts. SaunaGen will not cover any labor costs attributable to disassembly and reassembly of the unit. SaunaGen will not be responsible for labor costs of the routine maintenance, adjustments or alterations to the calibration of the electrical devices.
Any parts claimed to be defective must be shipped freight prepaid, to SaunaGen and the repaired or replaced product will be returned to the sender freight collect. When sent to SaunaGen, the product must be accompanied by the sales receipt or other proof of purchase date, as well as the sender’s name, mailing address, daytime telephone number and any other information relating to the sender’s claim. This warranty applies to products produced by SaunaGen after January 1, 2011.
This warranty is not transferable and can be enforced only by the “Original Owner”. The Original receipt must provide at the time of claim. This warranty shall not apply to any product or component used in any industrial, rental, club or commercial purpose. This warranty shall not apply to any claims arising from the misuse, neglect, accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and other hazards of nature. Under no circumstances will SaunaGen be liable for any special or consequential damages arising from the use of the product, components, and the parts attached, or installed with it. Nor for injury to any person, any claims for damages arising form the use, installation or servicing of the product. The purchaser is responsible for providing adequate access to the equipment so that any necessary service may be performed. The purchaser must establish, by dated sales slip, invoice or deliver receipt, the date of purchase. All costs for removing and reinstalling the sauna including the freight charges to and from customer shall be at the customer’s expense.
Jurisdictional provision: the laws of the State of California control the provisions of this document. By accepting this warranty the buyer subjects itself to the jurisdiction of the laws of the State of California and agrees that place of suit shall be in Sacramento County, California, USA.
Attached hereto is the warranty card, which must be completed and returned to SaunaGen within thirty (30) days from the date of purchase of the SaunaGen products. Failure to return the warranty card within thirty days of purchase will void this warranty without any further notice.
REGARDLESS OF THE WARRANTY CARD BEING RETURNED WITHIN THE SPECIFIED TIME PERIOD. THERE SHALL BE NO WARRANTIES OR OBLIGATIONS; EXPRESS OR IMPLIED HEREUNDER, SPECIFICALLY EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO SAUNAGEN EXCEPT AS SET FORTH HEREIN.
(SaunaGen in the USA is not affiliated with Pro Health Saunas and Heritage Products in Canada. We will not warranty the infrared saunas if purchased from Pro Health Saunas and Heritage Products in Canada.)